It is the aim of Just Asset Finance Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
Complaints Handling Process
If you have a complaintIf you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
To register a complaint contact us by either:
- Email firstname.lastname@example.org
- Calling us on 01522 246778
- Write to us at Just Asset Finance, Outer Circle Road, Lincoln. LN2 4JA
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman Service, this must be done within 6 months of our final response.
Financial Ombudsman Service
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk